Tampa Road

“I had the pleasure to work with Katie at West Coast physical therapy. Absolutely amazing to work with and really helped me a lot. I came in one day and they had changed to AdventHealth and when I walked in, they told me I needed a referral. I got the referral finally got back into my next appointment (mind you this is weeks later) they just go to hand me a bill for $158 for evaluation and consult even though I already have had an evaluation and consult and already started PT. I used to do billing so I understand it’s a different facility so things need to be updated. I have Blue Cross Blue Shield. No one had the courtesy to let me know that they were going to charge me $158 this morning along with $97 per appointment after that. I denied services and left. I find it absolutely ridiculous that no one could reach out to me before I made arrangements to be at my appointment this morning. I am extremely frustrated. The patient care that I received there was excellent. Everything else needs help. This place really needs to make their current/previous patient’s aware of what they’re walking into. It’s a shame because I really was enjoying doing my therapy here when it was West Coast.”